Raspberry Falls - Request Status of System Upsizing

TO: Mr. Dale Hammes - General Manager, Loudoun Water
Mr. Fred Jennings - Chairman, Loudoun Water

CC: Mr. Edward Burrell - Board Member, Loudoun Water
Mr. Pravin Gandhi - Board Member, Loudoun Water
Mr. Charles Harris - Board Member, Loudoun Water
Mr. Mark Koblos - Board Member, Loudoun Water
Ms. Patti Psaris - Board Member, Loudoun Water
Mr. Johnny Rocca - Board Member, Loudoun Water
Ms. Tanja Thompson - Board Member, Loudoun Water
Mr. Ralph Watson - Board Member, Loudoun Water
 
FROM: Concerned Residents of Raspberry Falls

DATE: January 25, 2011

SUBJECT: Raspberry Falls – Request Status of System Upsizing

Dear Mr. Hammes and Mr. Jennings:

On January 8, 2010, Mr. Todd Danielson wrote to your Raspberry Falls customers to outline a series of improvements that would be made to upgrade our water system. He said that the upgrades would include "upsizing" the system's storage and pumping capacity which would, among other things, assure adequate fire flow, and would include installation of fire hydrants. He also committed to replace our primary well with a new well (well F), and add ultraviolet disinfection.

At the time, Mr. Danielson predicted that all improvements will "likely take a year or more to be completed." In the Q & A for Raspberry Falls on your website, dated January 19, 2010, you state that you will be adding fire hydrants that are connected to our potable water distribution system to meet fire flow standards of 500 gallons/minute. You did not provide a timeframe for the addition of the hydrants.

More than one year has passed since you posted this statement via your Q & A. Would you kindly let us know the status of these improvements, including the work that has been completed, and detailing what remains to be completed and an associated timetable for completion?

While we understand that Loudoun Water has agreed to conduct a study of three options for ensuring safe and reliable water for us, we know that the study will take time. In addition, the implementation of the choices made by Loudoun Water and the residents at the conclusion of the study will take additional time. We and our children consume the water that Loudoun Water sells us every day, which means that the upgrades promised to us a year ago should not be delayed pending the outcome of the study. We hope to hear from you informing us in detail to the progress that has been made in implementing the promised improvements.